Team Leader at madhus

Responsibilities:

  • Customer Satisfaction: Increased customer satisfaction rates by 15% through quality enhancement initiatives and customer-centric solutions.

  • Leadership: Managed teams of up to 10 staff members during peak hours. Effectively resolved conflicts under high-pressure situations.

  • Event Management: Coordinated logistics for 5+ events. Demonstrated strong organizational and time management skills.

  • Team Collaboration: Improved client and colleague relationships through effective communication. Fostered a collaborative work environment.

  • Skill Development: Refined leadership, conflict resolution, and interpersonal skills. Laid a foundation for career growth in a high-pressure role.

  • Resource Management: Managed resources efficiently. Optimized operational efficiency and reduced waste.

  • Customer Relationships: Strengthened customer loyalty and brand reputation through personalized service and attention to detail.

Skills for work experience:

Leadership

Teamwork

Communication

Problem Solving

Critical Thinking

Adaptability

Time Management

Risk Management

Stakeholder Management

Scope Management

Quality Management

Team Leader

Details

Location

London, UK

Type

Part-Time

Category

Other

Time in Role

1 year and 6 months

Start Date

June 2018

End Date

December 2019

Responsibilities

  • Customer Satisfaction: Increased customer satisfaction rates by 15% through quality enhancement initiatives and customer-centric solutions.

  • Leadership: Managed teams of up to 10 staff members during peak hours. Effectively resolved conflicts under high-pressure situations.

  • Event Management: Coordinated logistics for 5+ events. Demonstrated strong organizational and time management skills.

  • Team Collaboration: Improved client and colleague relationships through effective communication. Fostered a collaborative work environment.

  • Skill Development: Refined leadership, conflict resolution, and interpersonal skills. Laid a foundation for career growth in a high-pressure role.

  • Resource Management: Managed resources efficiently. Optimized operational efficiency and reduced waste.

  • Customer Relationships: Strengthened customer loyalty and brand reputation through personalized service and attention to detail.